Refund policy

Our Lifetime guarantee applies only if the items purchased from this store tarnish or rust naturally. The guarantee does not apply if items are damaged, scratched or exposed to certain chemicals. In cases where the lifetime guarantee is activated, the item shall be replaced or a substitute provided, meaning that this thus not constitute in a full refund. 

Moreover, if you are not entirely satisfied with your purchase, you can return items within 30 days of delivery, excluding earrings, personalised pieces, and gift packaging.

Items must be returned new, unused, and quoting your order number in the subject.

Returns that are damaged, stained, washed or altered will not be accepted and will be sent back to the customer.

Items returned for an exchange, may be returned at our drop-off location in Mosta.  

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds can only be processed to the individual placing the order. Gifts returned for a refund will not be accepted. 

For more information contact us on: livia@livia.mt or 79930523